Do you find yourself regularly searching through your emails trying to find information from your project foreman that you know you read, but just can’t remember what exactly it said? Think about how much waste this activity contains. Can you imagine if you were organized in a way where you could dramatically reduce the number of times you have to rummage through your email folders? Or even better, can you imagine if all of your…
Do you remember when you were in school and your teacher would assign a team project? You either loved or hated team projects because you knew that every group ended the same; there were always a few that led the group and did a majority of the work, the few that contributed, the one that argued every point, and the slacker who did absolutely nothing but still got the same grade. It was bullshit, and…
Last year we finalized Jenco’s principles. The very first principle is: Do all you have agreed to do. This is so incredibly powerful. It seems so simple, but in my experience I’ve found that sometimes people just get busy and don’t end up holding up their end of the bargain. We’ve all been there before – we told Mike, who called earlier in the day, we’d get back to him with an answer by the…
What would happen if we went back to a barter system? You know, I’ll send out one of our service technicians if you change the oil in his van. Can you image how chaotic our world would become? I have to image that we’d quickly realize our true value in the marketplace as individuals. I further speculate that we would quickly notice how inferior we all are as individuals to cope with the harsh realities…
We’ve learned through our culture to always satisfy our customers. We’ve learned from endless experiences that when we don’t satisfy our customers, someone brings our failure to our attention and we observe the consequences. And those consequences are very expensive. Take acquiring new customers, for example, the costs of gaining trust with someone you just met is quite high. It takes a lot of time and energy for them to accept that you will do…
Build a learning organization by compelling every associate to notice, observe and assess their ethics and capacities to produce Conditions of Satisfaction for all our customers with practical offers that manifest, demonstrate and display the highest of human virtues. Last month I clarified what Conditions of Satisfaction (COS) is. I’d like to take a moment to also share with you why Jenco finds it so important to produce COS. Plain and simple, we want to…
Part of Jenco’s Mission Statement is “to produce Conditions of Satisfaction,” but what’s that mean? Have you thought about it? What does it mean to you as a customer? Satisfaction, in this instance, is the customer’s evaluation on whether or not they are willing to accept a product or service in the condition that it was produced. The customer is considered satisfied when they accept, transact (pay for it) and then have the willingness to…
Who manages YOU? Do you anticipate your customer’s concerns before they have to bring the issue up to you? How do you do it? Here at Jenco we strive to never have to be managed. Too ambitious? Maybe, but that’s our goal, and I am committed to make sure that’s happening. I encountered a real life example just last week that I’d like to share with you all. I encountered a situation where we were…
“What’s next?” is not the question to ask…if you plan to be a leader. The question implies being orientated to completing one task and looking for the next task to start. While this is somewhat functional, it isn’t strategic or competitive. What powerful managers do is remove Constraints to the flow of work. They anticipate the work 6+ weeks out and begin to identify what Constraints exists which will inhibit the work to be performed. Constraints can…
Our relationship with Optima, a uniquely structured company who self performs Architecture Design, Development and General Contracting started just eight short months ago but over that time period the amount of work completed at the Optima luxury apartment project has been incredible. Optima has been changing the skyline and the way people live for over 30 years and we’re excited to be a part of that change in the Camelback area. As of right now…
Trust is defined as an assessment I can make about how you will take care of my concerns in the future. Can I trust you to show up to take me to the ball game on Friday night? Trust has 3 important components: competence, reliability and sincerity. Competence is the ability to perform. Do you have the knowledge of how to drive a car? Do you have a car to use on Friday? Do you…