We’ve learned through our culture to always satisfy our customers. We’ve learned from endless experiences that when we don’t satisfy our customers, someone brings our failure to our attention and we observe the consequences. And those consequences are very expensive. Take acquiring new customers, for example, the costs of gaining trust with someone you just met is quite high. It takes a lot of time and energy for them to accept that you will do…
Build a learning organization by compelling every associate to notice, observe and assess their ethics and capacities to produce Conditions of Satisfaction for all our customers with practical offers that manifest, demonstrate and display the highest of human virtues. Last month I clarified what Conditions of Satisfaction (COS) is. I’d like to take a moment to also share with you why Jenco finds it so important to produce COS. Plain and simple, we want to…
Part of Jenco’s Mission Statement is “to produce Conditions of Satisfaction,” but what’s that mean? Have you thought about it? What does it mean to you as a customer? Satisfaction, in this instance, is the customer’s evaluation on whether or not they are willing to accept a product or service in the condition that it was produced. The customer is considered satisfied when they accept, transact (pay for it) and then have the willingness to…