One of the most powerful lessons I’ve ever received was given to me by one of my mentors. He told me to commit to ALWAYS saying “I don’t know” when I do not know what to do immediately when dealing with something that needs immediate action. This is because a situation that requires immediate action does not allow for re-work if you “try” something that doesn’t end up working.
Here at Jenco, I am out to produce a culture where people know that it is ok to declare they need help and demand the help now.
If you are a customer, employee, vendor or colleague please help generate this culture and say “I don’t know” and “I am willing to learn or decline the request for action where I do not know” so that the most amount of time can be spent seeking the people with the required knowledge, rather than trial and error coupled with hope.